| Category | Resolution Time (Hours) |
| Catering::Payroll Request | 48 |
| Catering::COD | 48 |
| Catering::COEL | 72 |
| Catering::Expiring Documents | 48 |
| Catering::Filing | 120 |
| Catering::New Starter | 48 |
| Catering::Reference Request | 120 |
| Catering::VOC | 48 |
| Cleaning::CoD (Change of Detail) | 48 |
| Cleaning::CoEL (Confirmation of Employment) | 72 |
| Cleaning::Expiring Documents | 48 |
| Cleaning::New Starter Info | 48 |
| Cleaning::Payroll Request | 48 |
| Cleaning::Reference Request | 120 |
| Cleaning::VOC | 48 |
| Co-Ordinator::Absence | 48 |
| Co-Ordinator::Advice | 48 |
| Co-Ordinator::AWOL (Absent Without Leave) | 2 |
| Co-Ordinator::CoD (Change of Detail) | 48 |
| Co-Ordinator::COEL | 72 |
| Co-Ordinator::Complaint | 48 |
| Co-Ordinator::Contract Variations | 24 |
| Co-Ordinator::Filing | 120 |
| Co-Ordinator::Leaver | 72 |
| Co-Ordinator::Maternity/Paternity | 48 |
| Co-Ordinator::Printing Request | 24 |
| Co-Ordinator::Probation File | 120 |
| Co-Ordinator::Reference | 120 |
| Co-Ordinator::VoC (Variation of Contract) | 48 |
| Co-Ordinator::Welfare | 48 |
| Corporate OCS::COD | 48 |
| Corporate OCS::Filing | 120 |
| Corporate OCS::Fleet | 48 |
| Corporate OCS::Flexible Working Request | 48 |
| Corporate OCS::HR Advisor Escalation | 48 |
| Corporate OCS::Leaver | 72 |
| Corporate OCS::Maternity / Paternity | 48 |
| Corporate OCS::New Starter | 48 |
| Corporate OCS::Payroll | 48 |
| Corporate OCS::Probation | 48 |
| Corporate OCS::Query | 48 |
| Corporate OCS::Reference & COEL | 120 |
| Corporate OCS::Reporting Manager Change | 24 |
| Corporate OCS::RTW | 24 |
| Corporate OCS::VOC | 48 |
| COVID-19 Request | 24 |
| GPA::BPSS Request | 48 |
| GPA::SC Clearance Request | 48 |
| GPA::Supply Chain Request | 72 |
| HRSC::Advice | 48 |
| HRSC::Change Forms | 48 |
| HRSC::Contract Request | 48 |
| HRSC::Leaver | 72 |
| HRSC::New Starter | 48 |
| HRSC::Payroll | 48 |
| HRSC::Reference Request | 120 |
| HRSC::Rightcheck | 24 |
| HRSC::Timegate | 48 |
| HRSC::TUPE | 48 |
| Manager::Rightcheck | 24 |
| OCS Vetting::DBS Query | 24 |
| OCS Vetting::Evidence to upload | 24 |
| OCS Vetting::HMCTS | 24 |
| OCS Vetting::HMCTS OH | 24 |
| OCS Vetting::Query | 48 |
| OCS Vetting::Screening | 24 |
| OCS Vetting::Start Referencing | 24 |
| Onboarding::Advice | 48 |
| Onboarding::Chasing Starter | 24 |
| Onboarding::Contract Changes | 48 |
| Onboarding::Contract correction | 48 |
| Onboarding::Eploy Error | 48 |
| Onboarding::New Starter | 48 |
| Onboarding::Recruitment | 48 |
| Onboarding::Timegate | 48 |
| PassTrack::Access amendment | 72 |
| PassTrack::Datascoop Issue | 72 |
| PassTrack::DBS Link Issue | 72 |
| PassTrack::Documents Management | 72 |
| PassTrack::Email/GSAT Link Issue | 72 |
| PassTrack::Email/SMS Messaging Issue | 72 |
| PassTrack::New User | 72 |
| PassTrack::PDF Pack Generation Issue | 72 |
| PassTrack::Referencing Issue | 72 |
| PassTrack::Reporting | 72 |
| PassTrack::Web Application Issue | 72 |
| Profile::AppPack | 24 |
| Profile::VettingDocs | 24 |
| Received in Error - No action required | 48 |
| Rightcheck::Advice | 24 |
| Rightcheck::ECS Check | 24 |
| Rightcheck::Expired Checks | 24 |
| Rightcheck::IDVT Request | 24 |
| Rightcheck::Invite to Register | 24 |
| Rightcheck::OCS Legacy re-check | 24 |
| Security::AMK Compliance | 24 |
| Security::App Packs | 24 |
| Security::BPSS | 24 |
| Security::Canary Wharf | 24 |
| Security::CoD (Change of Detail) | 48 |
| Security::CoEL (Confirmation of Employment) | 72 |
| Security::DBS | 24 |
| Security::DBS - Basic Application | 24 |
| Security::DBS - Enhanced Application | 24 |
| Security::DBS Renewal | 24 |
| Security::Expiring Documents | 48 |
| Security::FCO (Foreign Commonwealth Office) | 48 |
| Security::ID Badges | 72 |
| Security::Info Request | 48 |
| Security::PassTrack Application in Progress | 48 |
| Security::PassTrack Awaiting Start Date | 48 |
| Security::PassTrack Query | 48 |
| Security::Reference Requests | 24 |
| Security::Screening | 48 |
| Security::SIA | 48 |
| Security::Vetting Docs | 48 |
| Security::VOC | 48 |
| SEF:Contract Info | 72 |
| SEF:DBS/Vetting | 72 |
| SEF:General Admin Requests | 72 |
| SEF:Leavers | 72 |
| SEF:New Starter | 72 |
| SEF:Reference | 120 |
| SEF:Right to Work | 48 |
| SEF:VOC | 48 |
| Specialist::AMK Compliance | 24 |
| Specialist::BPSS - HMRC | 48 |
| Specialist::BPSS - Other sites | 48 |
| Specialist::BPSS - Project Sapphire | 48 |
| Specialist::CoD (Change of Detail) | 48 |
| Specialist::CoEL (Confirmation of Employment) | 72 |
| Specialist::Expiring Documents | 120 |
| Specialist::Filing | 24 |
| Specialist::New Starter Info | 48 |
| Specialist::Payroll Request | 24 |
| Specialist::Reference Request | 48 |
| SWC::COD | 48 |
| SWC::COEL | 72 |
| SWC::Leavers | 72 |
| SWC::Maternity/Paternity | 48 |
| SWC::New Starter | 48 |
| SWC::Payroll Request | 48 |
| SWC::Probation | 48 |
| SWC::Reference | 120 |
| SWC::VOC | 48 |
| System Support:: MarComms Engagement | 24 |
| System Support::Absence Adjustments | 24 |
| System Support::Clocking In/Out Issues | 24 |
| System Support::EP Support | 24 |
| System Support::Escalation Groups | 24 |
| System Support::Manager Support | 24 |
| System Support::New Site Roles | 24 |
| System Support::New Sites | 24 |
| System Support::New User | 24 |
| System Support::Payroll Support | 24 |
| System Support::Rate Generation | 24 |
| System Support::Sites Restructure | 24 |
| System Support::System Issues | 24 |
| System Support::TG Maintenance | 24 |
| Team Leader Change of Reporting Manager | 4 |
| Team Leader Corporate Onboarding | 24 |
| Team Leader Frontline Admin Escalation | 24 |
| Team Leader Frontline Onboarding | 24 |
| Team Leader General Escalation | 24 |
| Team Leader RTW Escalation | 24 |
| Team Leader Security Escalation | 24 |
| Team Leader Timegate Escalation | 24 |
| TG Compliance::Agency | 24 |
| TG Compliance::Amend Employee Data | 24 |
| TG Compliance::Clock Issue | 24 |
| TG Compliance::Course Completion | 24 |
| TG Compliance::Cross Branch scheduling | 24 |
| TG Compliance::Employee App Issue | 24 |
| TG Compliance::Employee based pay | 24 |
| TG Compliance::Employee Portal | 24 |
| TG Compliance::Holiday Query | 24 |
| TG Compliance::Holiday/Escalation Manager | 24 |
| TG Compliance::Information Only | 24 |
| TG Compliance::Information Request | 24 |
| TG Compliance::Leavers | 24 |
| TG Compliance::Pay/Arbitration Query | 24 |
| TG Compliance::Report Query | 24 |
| TG Compliance::Roster/CCF Query | 24 |
| TG Compliance::Site Based Pay | 24 |
| TG Compliance::Timegate Access Amend | 24 |
| TG Compliance::Timegate Access New | 24 |
| TG Compliance::Timegate Evaluation | 24 |
| TG Compliance::Training | 24 |
| TG Compliance::Unlock shift | 24 |
| Timegate CCF:: General Tasks | 24 |
| Timegate CCF:: Pay Levels | 24 |
| Timegate CCF:: Site Budgets | 24 |
| Timegate CCF:: Site Schedules | 24 |
| Timegate Mobilisations | 24 |
| Timegate::Absence Adjustments | 24 |
| Timegate::Clocking In/Out Issues | 24 |
| Timegate::EP Support | 24 |
| Timegate::Escalation Group’s | 24 |
| Timegate::Manager Support | 24 |
| Timegate::New Site Roles | 24 |
| Timegate::New Sites | 24 |
| Timegate::New User | 24 |
| Timegate::Payroll Support | 24 |
| Timegate::Rate Generation | 24 |
| Timegate::Sites Restructure | 24 |
| Timegate::TG Maintenance | 24 |
| Timegate+ Small Works Order | 24 |
| TUPE::TUPE Notification | 24 |
| TUPE::TUPE pack | 24 |
| TUPE::TUPE queries | 24 |
| ukvettingcriminality::additional documents | 24 |
| ukvettingcriminality::advice | 24 |
| ukvettingcriminality::application returned | 24 |
| ukvettingcriminality::chase | 24 |
| ukvettingcriminality::New Formstack | 24 |
| ukvettingcriminality::outcome | 24 |
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